NAME
RT-Action-AssignUnownedToActor - Assigns unowned tickets to the
transaction actor
RT VERSION
Works with RT 4, 5.0
DESCRIPTION
Assigns tickets to the actor of the transaction that triggered the
scrip, if all the conditions below are met:
The ticket is owned by Nobody
The actor isn't RT_System
The actor isn't a requestor on the ticket
The actor has the right to own the ticket
Note that this means the requestor will never be assigned as the owner
by this action.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your
database.
If you are upgrading this module, check for upgrading instructions
in case changes need to be made to your database.
Edit your /opt/rt5/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Action::AssignUnownedToActor');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Action::AssignUnownedToActor));
or add RT::Action::AssignUnownedToActor to your existing @Plugins
line.
Restart your webserver
AUTHOR
Best Practical Solutions, LLC <modules@bestpractical.com>
BUGS
All bugs should be reported via email to
L<bug-RT-Action-AssignUnownedToActor@rt.cpan.org|mailto:bug-RT-Action-AssignUnownedToActor@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Action-AssignUnownedToActor>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2011-2022 by Best Pracical Solutions,
LLC.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991