RT::Extension::PinComment

Request Tracker extension to allow a comment to be pinned, so it is always shown first in the ticket history and is highlighted.

DESCRIPTION

This extension adds the facility to pin a comment on a ticket, so it is highlighted and always comes first in the transaction history.

As well as adding a "Pin" action to ticket transactions, this extension also provides a format field "PinComment" in the query builder for showing the contents of a ticket's pinned comment, and a search option "Has a pinned comment" to find tickets with pinned comments.

An operator requires the ModifyTicket right on a ticket to change which comment is pinned on it.

RT VERSION

Known to work with RT 4.2.16, 4.4.4, and 5.0.1.

INSTALLATION

• perl Makefile.PL

• make

• make install

  May need root permissions.

• Edit your /opt/rt4/etc/RT_SiteConfig.pm

  Add this line:

    Plugin('RT::Extension::PinComment');
  

• Restart your web server

ISSUES AND CONTRIBUTIONS

The project is held on Codeberg; its issue tracker is at https://codeberg.org/a-j-wood/rt-extension-pincomment/issues.

LICENSE AND COPYRIGHT

Copyright 2023 Andrew Wood.

License GPLv3+: GNU GPL version 3 or later: https://gnu.org/licenses/gpl.html

This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law.