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<html><head><title>Do we do Skype calls with our customers?</title></head><body>
<strong>Do we do Skype calls with our customers?</strong><br />
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Yes, but very rarely. About the only time we’ll offer to jump on a Skype call with a user is after going back and forth with them in a ticket and we decide it will save everyone a bunch of time if we jump on a Skype call.<br />
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If a customer asks about a Skype call, you can say something like the following, which should perhaps be added as a canned reply in the Help Desk?<br />
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<em><span style="color:#999999;">Due to the very technical nature of the support we provide, we really need everything submitted and documented in a support ticket here in the Help Desk.<br />
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Just let us know what you need help with, providing as many details as possible, and we’ll do our best to help. <br />
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After taking a look at your issue, if we determine that we’ll be better able to help you via a Skype call, we’ll reach out to schedule a call with you – but this is rarely necessary.<br />
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Please just let us know what you need help with, and we’ll respond back in about an hour.</span></em>
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