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<html><head><title>What happens when a user downgrades a Past Due account?</title></head><body>
<strong>What happens when a user downgrades a Past Due account?</strong><br />
<br />
Stripe doesn&rsquo;t allow downgrades on past due subscriptions, so when this happens, from a technical standpoint we have to cancel their existing subscription and put them on a new subscription at the new lower plan.<br data-text="true" />
<br />
When this happens, the user is automatically sent a cancellation email even though their account is not really being canceled. To account for that, ClickMagick immediately sends out a follow-up email to explain to the user what is happening, and to ignore the cancellation email.<br />
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<div class="faq-note"><b>Note:</b> Here&rsquo;s the email they get &hellip;<br />
<br />
<strong>Subject:</strong> READ THIS FIRST<br />
<br />
<em>Hi there,<br />
<br />
I just wanted to send you a quick note about the<br />
subscription change you just made &hellip;<br />
<br />
Your previous subscription was &ldquo;past due&rdquo;, and our<br />
billing system doesn&rsquo;t allow subscription changes when<br />
that&rsquo;s the case &ndash;&nbsp;so we had to cancel your past due<br />
subscription and set you up with a new one.<br />
<br />
&hellip;&nbsp;and because of that, you may receive (if you<br />
haven&rsquo;t already) an automated email from our billing<br />
system about your account being canceled.<br />
<br />
DON&rsquo;T PANIC &ndash;&nbsp;you can safely ignore that email.<br />
<br />
If you have any questions, feedback, or believe you<br />
have received this email in error, just hit reply!<br />
<br />
Your in success,<br />
<br />
ClickMagick Support Team<br />
https://ClickMagick.com</em></div>
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