NAME

RT::Extension::HistoryFilter - Filter history by type on ticket display page

DESCRIPTION

This plugin filter the history on the ticket display page by transaction types that are defined in the user preferences. By default it shows only the transaction types create, correspond and comment that are defined in etc/HistoryFilter_Config.pm.

The history page shows always the full history.

It was created after an article in the Best Practical wiki and an discussion in the rt-user mailing list (look at SEE ALSO) and is an extended version of RT::Extension::BriefHistory

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::HistoryFilter');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::HistoryFilter));

or add RT::Extension::HistoryFilter to your existing @Plugins line.

For RT 4.2.3 or older, install a patch

This step is required only for RT versions 4.2.3 or older. Versions 4.2.4 and newer have the changes included in the patch.

Apply the patch as follows:

patch -p1 -d /path/to/rt < patches/select-widget-add-multiple.patch

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj/*

Restart your webserver

AUTHOR

Christian Loos <cloos@netsandbox.de>

LICENCE AND COPYRIGHT

Copyright (C) 2010-2021, Christian Loos.

This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

SEE ALSO

http://bestpractical.com/rt/

http://wiki.bestpractical.com/view/HideTransactions

http://lists.bestpractical.com/pipermail/rt-users/2010-May/064649.html