NAME

RT::Extension::QuickUpdate - Adds an update box to ticket display

DESCRIPTION

This adds an update box to the ticket display page allowing one to quickly change: i) status; ii) owner; iii) priority; and iv) queue; instead of needing to browse between tabs in order to do so.

RT VERSION

Works with RT 4.4, 5.0

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::QuickUpdate');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::QuickUpdate));

or add RT::Extension::QuickUpdate to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt5/var/mason_data/obj

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-QuickUpdate@rt.cpan.org|mailto:bug-RT-Extension-QuickUpdate@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuickUpdate>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2010-2022 by Best Practical Solutions

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991