NAME

RT::Extension::CommentOnCreate - Adds an optional Comment box to Ticket Creation

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

            

              
              
Plugin('RT::Extension::CommentOnCreate');
            
          

For RT 4.0, add this line:

            

              
              
Set(@Plugins, qw(RT::Extension::CommentOnCreate));
            
          

or add RT::Extension::CommentOnCreate to your existing @Plugins line.

Clear your mason cache

            

              
              
rm -rf /opt/rt5/var/mason_data/obj
            
          

Restart your webserver

CONFIGURATION

Optional configuration options to control the width and height of the Comment textbox:

            

              
              
Set($CommentOnCreateWidth, 80); # For RT 4 only
Set($CommentOnCreateHeight, 15);
            
          

If MessageBoxRichText is enabled, use this to control the height of the editor:

            

              
              
Set($CommentOnCreateRichTextHeight, 200);
            
          

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

            

              
              
L<bug-RT-Extension-CommentOnCreate@rt.cpan.org|mailto:bug-RT-Extension-CommentOnCreate@rt.cpan.org>
            
          

or via the web at

            

              
              
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CommentOnCreate>.
            
          

LICENSE AND COPYRIGHT

This software is Copyright (c) 2014-2022 by Best Practical Solutions

This is free software, licensed under:

            

              
              
The GNU General Public License, Version 2, June 1991