NAME

RT-Extension-OneClickClose - sets status of a given Ticket to resolved and returns to the previous Search/Results page

DESCRIPTION

Sometimes it is cumbersome to go through several pages and to close a ticket, OnClickClose resolves a ticket and returns to the previous Search Page. Just add AfterSubmit=1 to the "Close" Link

RT VERSION

Works with RT 4.2

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::OneClickClose');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::OneClickClose));

or add RT::Extension::OneClickClose to your existing @Plugins line.

to use it use an URL like this

'<B><A HREF="__WebPath__/Ticket/Update.html?Status=resolved&SubmitTicket=1&id=__id__&AfterSubmitReturn=1">OneClickClose</a></B>/TITLE:OneClickClose'

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Mark Hofstertter University of Vienna <mark.hofstetter@univie.ac.at>

BUGS

All bugs should be reported via web to

L<https://github.com/MarkHofstetter/RT-Extension-OneClickClose/issues>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2015 by Mark Hofstetter

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991