NAME

RT::Extension::PreviewInSearch - preview tickets right from search results page

DESCRIPTION

RT's query builder (the ticket search interface) allows you to customize all of the columns that show up in search results, so you can usually customize a search and get all of the ticket metadata you need displayed on the search results page (e.g., current status, queue, owner, etc.). But sometimes you also need to see something from the history when you are looking for a ticket. This extension allows you to view the history of tickets at the bottom of the search results page without clicking over to the full display ticket page.

With the extension installed, perform your search, then click anywhere in the ticket row in the search results. The history for that ticket will be displayed at the bottom of the page. With RT 5, if you have inline edit enabled for some search fields, click anywhere outside the inline edit fields. You'll see the pencil icon appear if you are in an inline edit area.

To make it easier to see the ticket history with less scrolling, you can set the Rows per page setting on the search to a smaller number. A "$SideBySidePreview" mode is also available.

RT VERSIONS

Works with RT 4.2, 4.4, 5.0

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Patch RT

For RT 5 prior to 5.0.6, apply the patches:

patch -d /opt/rt5 -p1 < 0001-Add-ModifyPaths-Callback.patch

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Plugin( "RT::Extension::PreviewInSearch" );

Clear your mason cache

rm -rf /opt/rt5/var/mason_data/obj

Restart your webserver

CONFIGURATION

$SideBySidePreview

Set this option to divide the search results page in half and display the selected ticket history on the right of search results.

Set($SideBySidePreview, 1);

AUTHOR

Best Practical Solutions, LLC

BUGS

All bugs should be reported via email to

bug-RT-Extension-PreviewInSearch@rt.cpan.org

or via the web at

rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2007-2023 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991