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RT-Extension-StallFutureTicket-0.3
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/ RT::Extension::StallFutureTicket

NAME

RT::Extension::StallFutureTicket - Stall a new ticket automatically when start time is set to a future date

DESCRIPTION

This RT Extension allows to automatically stall created tickets with a start time in the future.

INSTALLATION

This extension based on the following modules:

RT >= 4.0.0
Date::Manip >= 6.25

To install this extension, run the following commands:

perl Makefile.PL
make
make test
make install

CONFIGURATION

RT SITE CONFIGURATION

To enable this extension edit the RT site configuration located in $RT_HOME/etc/RT_SiteConfig.pm (where $RT_HOME is the path to your RT installation):

Set(@Plugins,qw(RT::Extension::StallFutureTicket));

You must allow to set new tickets to stalled:

Set(%Lifecycles,
    default => {

        [...]

        transitions => {
            ''       => [qw(new open resolved stalled)],
            [...]
        }
        [...]
    }
);

This is just an abbreviation taken from RT's main configuration file under $RT_HOME/etc/RT_Config.pm. Note the added stalled.

To overwrite Date::Manip's default configuration you may set the following:

Set(%DateManipConfig, (
    'WorkDayBeg', '9:00',
    'WorkDayEnd', '17:00', 
    #'WorkDay24Hr', '0',
    #'WorkWeekBeg', '1',
    #'WorkWeekEnd', '7'
));

You can find more information about the configurable parameters under http://search.cpan.org/dist/Date-Manip/lib/Date/Manip/Config.pod#BUSINESS_CONFIGURATION_VARIABLES.

After all your new configuration will take effect after restarting your RT environment:

rm -rf $RT_HOME/var/mason_data/obj/* && service apache2 restart

This is an example for deleting the mason cache and restarting the Apache HTTP web server on a Debian GNU/Linux based operating system.

AUTHOR

Benjamin Heisig, <bheisig@synetics.de>

SUPPORT AND DOCUMENTATION

You can find documentation for this module with the perldoc command.

perldoc RT::Extension::StallFutureTicket

You can also look for information at:

BUGS

Please report any bugs or feature requests to the author.

COPYRIGHT AND LICENSE

Copyright 2011 synetics GmbH, <http://i-doit.org/>

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

Request Tracker (RT) is Copyright Best Practical Solutions, LLC.