NAME

RT-Extension-NonWatcherRecipients - Note when non-watchers received an email which RT redistributed to watchers

DESCRIPTION

Sometimes email addresses will be added to a thread attached to an RT ticket because someone wants someone else to know what's going on. However, if that person isn't added as a Watcher on the RT ticket, they'll likely miss subsequent correspondence on the thread as RT doesn't know about them.

RT::Extension::NonWatcherRecipients looks for email addresses on correspondence that RT doesn't know about and posts a message like this so you know someone may need to be added:

------------------------------------------------------------------------
   From: "A User" <a-user@example.com>

The following people received a copy of this email but are not on the ticket.
You may want to add them before replying:
https://YourRT.com/Ticket/ModifyPeople.html?id=12345

   Cc: "Non Watcher" <non-watcher@example.com>
------------------------------------------------------------------------

If you want the person to see correspondence, you can click the link and add them. If not, you can just ignore the message.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

make initdb

Only run this the first time you install this module.

If you run this twice, you may end up with duplicate data in your database.

If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::NonWatcherRecipients');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::NonWatcherRecipients));

or add RT::Extension::NonWatcherRecipients to your existing @Plugins line.

Restart your webserver

USAGE

If you run the make initdb step, a new global template called NonWatcherRecipients Admin Correspondence is installed on your system. You can then select this template for any scrips that use the standard Admin Correspondence template. We recommend the Admin Correspondence template because you'll need RT privileges to add the user to the ticket.

You can also add this to existing templates by adding the following to any template:

{ RT::Extension::NonWatcherRecipients->FindRecipients(
    Transaction => $Transaction, Ticket => $Ticket ) }

As described below, this method returns a message which is then inserted into your template. Look at the installed template for an example. You may also call the method and use the returned string however you'd like.

METHODS

FindRecipients

Search headers for recipients not included as watchers on the ticket and return a message to insert in the outgoing email to notify participants.

Takes: (Transaction => $Transaction, Ticket => $Ticket) These are the objects provided in the RT template.

Returns: a message to insert in a template

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-NonWatcherRecipients@rt.cpan.org|mailto:bug-RT-Extension-NonWatcherRecipients@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-NonWatcherRecipients>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2013-2014 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991