NAME

RT::Extension::PriorityAsString - show priorities in RT as strings instead of numbers

SYNOPSIS

# in RT config
Set(@Plugins, qw(... RT::Extension::PriorityAsString ...));

# Specify a mapping between priority strings and the internal
# numeric representation
Set(%PriorityAsString, (Low => 0, Medium => 50, High => 100));

# Fine-tuned control of the order of priorities as displayed in the
# drop-down box; usually this computed automatically and need not be
# set explicitly.  It can be used to limit the set of options
# presented during update, but allow a richer set of levels when
# they are adjusted automatically.
# Set(@PriorityAsStringOrder, qw(Low Medium High));

# Uncomment if you want to apply different configurations to
# different queues.  Each key is the name of a different queue;
# queues which do not appear in this configuration will use RT's
# default numeric scale.
# This option means that %PriorityAsString and
# @PriorityAsStringOrder are ignored (no global override, you must
# specify a set of priorities per queue). You can safely leave them
# out of your RT_SiteConfig.pm to avoid confusion.
# Set(%PriorityAsStringQueues,
#    General => { Low => 0, Medium => 50, High => 100 },
#    Binary  => { Low => 0, High => 10 },
# );

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::PriorityAsString');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::PriorityAsString));

or add RT::Extension::PriorityAsString to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-PriorityAsString@rt.cpan.org|mailto:bug-RT-Extension-PriorityAsString@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-PriorityAsString>.

LICENSE AND COPYRIGHT

Copyright (C) 2008-2014, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself.