NAME

RTx-RemoteLinks - Conveniently create links to ticket IDs in other RT instances

DESCRIPTION

With a small amount of configuration, this extension lets you enter new ticket links as foo:123 which are then displayed in the Links box as "Foo ticket #123" with a link to the remote RT instance.

Currently remote ticket subjects are not fetched due to authentication complications, but this could be added in the future.

CONFIGURATION

Set(%RemoteLinks,
    Foo => 'example.com',               # assumes http:// and RT at the top-level path
    Bar => 'https://example.net/rt',    # specifies https and a subpath for RT
);

Prefixes are case insensitive, so both "Foo" and "foo" and "fOo" will work.

Once you create links in the system using a prefix, you should leave it configured.

Make sure to add this plugin to @Plugins as well, as described in "INSTALLATION".

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RTx::RemoteLinks');

For 4.0, add this line:

Set(@Plugins, qw(RTx::RemoteLinks));

or add RTx::RemoteLinks to your existing @Plugins line.

Configure your remote RT instances per "CONFIGURATION" above.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RTx-RemoteLinks@rt.cpan.org|mailto:bug-RTx-RemoteLinks@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RTx-RemoteLinks>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2013-2014 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991