NAME

RT::Extension::EscalationDates - Set start and due time automatically when creating a ticket

VERSION

Version 0.1

SYNOPSIS

This RT Extension sets start and due time when creating a ticket via the web interface. It provides handling business hours defined in RT site configuration file.

AUTHOR

Benjamin Heisig, <bheisig at synetics.de>

SUPPORT AND DOCUMENTATION

You can find documentation for this module with the perldoc command.

perldoc RT::Extension::EscalationDates

BUGS

Please report any bugs or feature requests to the AUTHOR.

ACKNOWLEDGEMENTS

Special thanks to the synetics GmbH, <http://i-doit.org/> for initiating this project!

COPYRIGHT & LICENSE

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.

Request Tracker (RT) is Copyright Best Practical Solutions, LLC.

To install RT::Extension::EscalationDates, copy and paste the appropriate command in to your terminal.

cpanm

cpanm RT::Extension::EscalationDates

CPAN shell

perl -MCPAN -e shell
install RT::Extension::EscalationDates

For more information on module installation, please visit the detailed CPAN module installation guide.

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