Changes for version 0.19 - 2019-08-19
- Only check for mandatory fields on a status or queue change.
- Process Content the same as RT, which includes clearing whitespace like spaces or carriage returns. Also clear automatic signatures before testing whether Content was provided. Note that this will result in a change in behavior if users previously were entering whitespace or including a signature to satisfy a required Content rule.
Modules
Require core fields and ticket custom fields on status transitions