RT::Extension::RepliesToResolved configuration

Copy the default settings to your RT_SiteConfig.pm, and edit them there. Do not edit the settings in this file.

%RepliesToResolved

%RepliesToResolved contains default and optional per-queue parameters. The top level keys of the hash are either default or the name of a queue. Within each of these items, there are the following configuration options:

closed-status-list: The list of statuses which the extension will respond to; the default is just the 'resolved' status.
reopen-timelimit: The time limit, in days, during which mail replies to tickets will cause the ticket to reopen. Setting this to 0 means that resolved tickets will never be reopened, but a new ticket will always be created instead. Setting this to undef restores the normal behaviour of RT, where replies will reopen the ticket.
link-type: This sets the type of link that the extension will make between the original ticket and the new ticket. The default is RefersTo. See RT::Ticket for details of available link types. Setting this to undef stops the link from being created.

To install RT::Extension::RepliesToResolved, copy and paste the appropriate command in to your terminal.

cpanm

cpanm RT::Extension::RepliesToResolved

CPAN shell

perl -MCPAN -e shell
install RT::Extension::RepliesToResolved

For more information on module installation, please visit the detailed CPAN module installation guide.

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RT::Extension::RepliesToResolved configuration

Module Install Instructions