NAME

RT-Extension-TimeTracking-Automatic - Automatic Time Tracking Extension

RT VERISION

Works with RT 4.2 and RT 4.4, as well as RTIR

INSTALLATION

perl Makefile.PL

make

make install

May require root permissions to install

Edit /opt/rt4/etc/RT_SiteConfig.pm

To enable the extension add the following line to the RT_SiteConfig.pm file:

Plugin('RT::Extension::TimeTracking::Automatic');

If you would like to set a default amount of time to account for basic overhead you can set a config value to the number of minutes to add by default:

Set($TimeTrackingAdjustment, 10);	# automatically add 10 minutes to each update

This setting is optional and will default to 0 additional minutes.

Patching RTIR

If you are using RTIR-3.2 it is necessary to patch RTIR/Update.html to enable automatic time tracking:

patch -d /path/to/rtir -p1 < patches/patch-rtir-3.2.patch
cd /path/to/rtir && make install

This will simply add a callback to the update ticket page, and is safe to leave should you disable automatic time tracking.

Clear the mason cache

To clear your cache run the following command:

rm -rf /opt/rt4/var/mason_data/obj/*

Restart the webserver

Restart the websever to have the extension take affect.

DESCRIPTION

RT::Extension::TimeTracking::Automatic automatically tracks the time taken commenting on or replying to a ticket. The time spent editing the ticket will update the TimeWorked on the Ticket itself, and create a transaction logging how long the user took to comment on or reply to the ticket.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to: bug-RT-Extension-TimeTracking-Automatic@rt.cpan.org

Or via the web at: rt.cpan.org.

COPYRIGHT

This extension is Copyright (C) 2016 Best Practical Solutions, LLC.

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991