NAME

RTx::TicketlistTransactions - Adds LastTransactionContent as a search display column

RT VERSION

Works with RT 4 and 5

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RTx::TicketlistTransactions');

For RT 4.0, add this line:

Set(@Plugins, qw(RTx::TicketlistTransactions));

or add RTx::TicketlistTransactions to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt5/var/mason_data/obj

Restart your webserver

TIPS

This display column tends to work best when given its own row and a multi-column span, something like this advanced format:

'   <b><a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></b>/TITLE:#',
'<b><a href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></b>/TITLE:Subject',
'__Status__',
'__QueueName__',
'__LastUpdatedBy__',
'__NEWLINE__',
'',
'__LastTransactionContent__/SPAN:4'

CAVEATS

Only textual content is displayed, any formatting will be stripped.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RTx-TicketlistTransactions@rt.cpan.org|mailto:bug-RTx-TicketlistTransactions@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RTx-TicketlistTransactions>.

LICENCE AND COPYRIGHT

This software is copyright (c) 2011-2020 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991