NAME

Bot::BasicBot::Pluggable::Module::RT - Retrieves information of RT tickets

SYNOPSIS

< you> RT#12345
< bot> RT 12345: there is a bug in the matrix! - open

DESCRIPTION

This module uses RT::Client::REST::Ticket to connect to a RT server and grab information on tickets.

IRC USAGE

See synopsis

VARS

server

The url of the RT server. Set it using:

!set RT server <url>

login

The login to use. Set it using:

!set RT login <login>

password

The password to use. Set it using:

!set RT password <password>

output

The output format the bot should use to display information. Set it using:

!set RT output <output_string>. 

the string can contain the following placeholders :

%i : id of the ticket
%q : queue of the ticket
%c : creator of the ticket
%s : subject of the ticket
%S : status of the ticket
%p : priotity of the ticket
%C : time where it was created

Default is : 'RT %i: %s - %S';

regexp

The regexp that is used to extract the rt number from the body. Set it using:

!set RT regexp <some_regexp>.

Its first match should be the rt number. Default is (?:^|\s)rt\s*#?\s*(\d+)

COMPLETE EXAMPLE

#!/usr/bin/perl 

use strict;
use warnings;
use Bot::BasicBot::Pluggable;

my $bot = Bot::BasicBot::Pluggable->new(
    server => "server",
    port   => "6667",
    channels => ["#bottest"],
    nick      => "arty",
    alt_nicks => ["arty_", "_arty"],
    username  => "RT",
    name      => "RT Bot",
    charset => "utf-8", # charset the bot assumes the channel is using
);

my $rt_module=$bot->load("RT");
$rt_module->set(user_server => 'http://rt.yourcompany.com');
$rt_module->set(user_login => "user");
$rt_module->set(user_password => "password");

$bot->run();

AUTHOR

Damien "dams" Krotkine, <dams@cpan.org>

BUGS

Please report any bugs or feature requests to bug-bot-basicbot-pluggable-module-rt@rt.cpan.org, or through the web interface at http://rt.cpan.org/. I will be notified, and then you'll automatically be notified of progress on your bug as I make changes.

COPYRIGHT & LICENSE

Copyright 2007-2011 Damien "dams" Krotkine, All Rights Reserved.

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.