NAME

RT::Extension::CustomFieldsOnUpdate - edit ticket's custom fields on reply/comment

DESCRIPTION

This extension adds often requested feature - update of ticket's custom fields on reply and comment.

RT VERSION

This is for RT 4, solutions for older versions are available on the wiki linked from the CustomFieldsOnUpdate page. http://requesttracker.wikia.com/wiki/CustomFieldsOnUpdate

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::CustomFieldsOnUpdate');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::CustomFieldsOnUpdate));

or add RT::Extension::CustomFieldsOnUpdate to your existing @Plugins line.

Patch your RT

If you are running RT 4.0.0 - 4.0.2 you need to apply patches/RT-4.0.0-2-edit-ticket-custom-fields-in-table.patch. This change is part of RT 4.0.3 and later.

patch -p1 < /path/to/RT-4.0.0-2-edit-ticket-custom-fields-in-table.patch

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Ruslan Zakirov <ruz@bestpractical.com> Kevin Falcone <falcone@bestpractical.com>

BUGS

All bugs should be reported via email to bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2014 by Best Practical Solutions

Under the same terms as perl itself.