NAME

RT::Extension::ReportSpam - mark tickets as spam with one click

DESCRIPTION

A simple extension that works with RT 4.0 and 4.2 which allows users to report a ticket as a spam message.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('{{RT::Extension::ReportSpam}}');

For RT 4.0, add this line:

Set(@Plugins, qw({{RT::Extension::ReportSpam}}));

or add {{RT::Extension::ReportSpam}} to your existing @Plugins line.

You may also want to set the $SpamAutoDeleteThreshold config option to the number of spam reports required before the system will automatically delete the ticket. This is useful if none of your users have DeleteTicket themselves, but collectively they should be able to delete spam tickets for good. Auto-delete is disabled by leaving $SpamAutoDeleteThreshold unset or setting it to 0.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

USING ON RT 3.8

Users of this extension on RT 3.8 should not upgrade past version 0.03 of this extension.

HOW TO …

Report Spam

On any ticket page, you can report the ticket as spam by clicking "S".

You can also click the "S" on the Tools → Spam → Recent page, which lists all the recently created tickets with status "new" and without owner.

If you have rights to delete tickets you mark as spam, then they will be deleted automatically at the same time.

Query All Tickets Reported as Spam

To find all tickets reported as spam and not deleted you can navigate to Tools → Spam → Reported, or use the query builder in advanced mode with the following query:

HasAttribute = 'SpamReports'

Both of these methods list the tickets reported as spam by others without rights to delete tickets themselves.

Confirm a Ticket as Spam

You can confirm the reports by clicking "S" after querying all tickets reported as spam. If you have rights to delete tickets then they will be deleted.

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-ReportSpam@rt.cpan.org|mailto:bug-RT-Extension-ReportSpam@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ReportSpam>.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

LICENSE

Under the same terms as perl itself.