NAME

App::OTRS::CreateTicket - create OTRS tickets via web services from the command line.

DESCRIPTION

This module contains one script, otrs.CreateTicket.pl, which allows you to create tickets in OTRS from the command line.

For creating a ticket you'll need to have valid OTRS agent login credentials, as well as the TicketConnector web service installed on your OTRS machine. In order to use the GenericTicketConnector you need to use at least OTRS 3.1.

Activating the TicketConnector is easy. Download the yml file from the following URL: http://source.otrs.org/viewvc.cgi/otrs/development/webservices/GenericTicketConnector.yml?view=log

Then log in to OTRS as an administrator, navigate to Admin > Web Services, click "Add web service", click "Import web service" and then navigate to the file you just downloaded.

To install App::OTRS::CreateTicket, copy and paste the appropriate command in to your terminal.

cpanm

cpanm App::OTRS::CreateTicket

CPAN shell

perl -MCPAN -e shell
install App::OTRS::CreateTicket

For more information on module installation, please visit the detailed CPAN module installation guide.

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