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App-Netdisco-2.031011
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/ App::Netdisco::Manual::Troubleshooting

NAME

App::Netdisco::Manual::Troubleshooting - Tips and Tricks for Troubleshooting

Understanding Nodes and Devices

The two basic components in Netdisco's world are Nodes and Devices. Devices are your network hardware, such as routers, switches, and firewalls. Nodes are the end-stations connected to Devices, such as workstations, servers, printers, and telephones.

Devices respond to SNMP, and therefore can report useful information about themselves such as interfaces, operating system, IP addresses, as well as knowledge of other systems via MAC address and ARP tables. Devices are actively contacted by Netdisco during a discover (and other polling jobs such as macsuck, arpnip).

Nodes on the other hand are passive as far as Netdisco is concerned. The only job which contacts a Node is nbtstat, which makes NetBIOS queries. Nodes are learned about via the MAC and ARP tables on Devices. Sometimes you might run an SNMP agent on a server (Node), and in this case Netdisco will treat it as a Device unless you prevent this using the discover_no or discover_only configuration.

Netdisco discovers Devices using "neighbor protocols" such as CDP and LLDP. We assume your Devices are running these protocols and learning about their connections to each other. If they aren't, you'll need to configure manual topology within the web interface (or simply have standalone Devices).

If you don't see links between Devices in Netdisco, it's either because they're not running a neighbor protocol, or for some reason not reporting the relationships to Netdisco. Use the show command to troubleshoot this:

~netdisco/bin/netdisco-do show -d 192.0.2.1 -e c_id

Run a netdisco-do Task with Debugging

The netdisco-do command has several debug flags which will show what's going on internally. Usually you always add -D for general Netdisco debugging, then -I for SNMP::Info logging and -Q for SQL tracing. For example:

~netdisco/bin/netdisco-do discover -d 192.0.2.1 -DIQ

You will see that SNMPv2 community strings are hidden by default, to make the output safe for sending to Netdisco developers. To show the community string, set the SHOW_COMMUNITY environment variable:

SHOW_COMMUNITY=1 ~netdisco/bin/netdisco-do discover -d 192.0.2.1 -DIQ

Dump an SNMP object for a Device

This is useful when trying to work out why some information isn't displaying correctly (or at all) in Netdisco. It may be that the SNMP response isn't understood. Netdisco can dump any leaf or table, by name:

~netdisco/bin/netdisco-do show -d 192.0.2.1 -e interfaces
~netdisco/bin/netdisco-do show -d 192.0.2.1 -e Layer2::HP::interfaces

You can combine this with SNMP::Info debugging, shown above (-I).

Interactive SQL terminal on the Netdisco Database

Start an interactive terminal with the Netdisco PostgreSQL database. If you pass an SQL statement in the "-e" option then it will be executed.

~netdisco/bin/netdisco-do psql
~netdisco/bin/netdisco-do psql -e 'SELECT ip, dns FROM device'
~netdisco/bin/netdisco-do psql -e 'COPY (SELECT ip, dns FROM device) TO STDOUT WITH CSV HEADER'

The last example above is useful for sending data to Netdisco developers, as it's more compact and readable than the standard tabular output (second example).

Database Schema Redeployment

The database schema can be fully redeployed (even over an existing installation), in a safe way, using the following command:

~netdisco/bin/netdisco-db-deploy --redeploy-all

Debug HTTP Requests and Configuration

You can see HTTP Headers received by Netdisco, and other information such as how it's parsing the config file, by enabling the Dancer debug plugin. First download the plugin:

~netdisco/bin/localenv cpanm --notest Dancer::Debug

Then run the web daemon with the environment variable to enable the feature:

DANCER_DEBUG=1 ~/bin/netdisco-web restart

A side panel appears in the web page with debug information. Be sure to turn this off when you're done (stop and start without the environment variable) otherwise secrets could be leaked to end users.