NAME

RT::Extension::RepliesToResolved - intercept replies to resolved tickets

DESCRIPTION

Intercepts replies via email to resolved tickets and creates a new ticket rather than updates resolved ticket. There are a few reasons to do this:

"Thank you" messages re-open tickets and mess with statistics.

People keep sending new questions into old tickets.

RT 4.0.7 required or you have to patch RT

You can fetch patch from github:

https://github.com/bestpractical/rt/commit/139f5da162ceb64bf33a31d7013e8b98d6866d18.patch

BETA

It's very simple module to give an example on how to do it. I hope to see patches that improve it.

INSTALLATION

perl Makefile.PL
make
make install

Register plugin in RT_SiteConfig.pm:

Set(@Plugins, qw(
    RT::Extension::RepliesToResolved
    ... other plugins ...
));

AUTHOR

Ruslan Zakirov <ruz@bestpractical.com>

LICENSE

Under the same terms as perl itself.