NAME
PHPLive::Report - Generate reports for PHPLive!
VERSION
This document describes version 0.02 of PHPLive::Report (from Perl distribution PHPLive-Report), released on 2014-07-24.
SYNOPSIS
Use the included gen-phplive-reports to generate HTML report files.
DESCRIPTION
PHP Live! is a web-based live chat/live support application, http://www.phplivesupport.com/. As of this writing, version 4.4.7, the reports it generates are quite limited. This module produces additional reports for your PHP Live! installation.
Legends
Report items should be obvious from their names, but here is the explanation:
Chat reports
pct_rated
Percentage of chats that are rated by clients.
pct_has_transfers
Percentage of chats that involve a transfer of operators.
avg_chat_duration
Average chat duration, in minutes.
avg_rating
Average chat rating from clients. This is counted over chats that are rated only, of course.
num_chats
Number of chats.
avg_msg_lines
Average number of message lines in a single chat.
avg_msg_words
Average number of words in a single chat. Note that the username prefix in message lines and non-message lines are excluded, so in this snippet of transcript:
Foo has joined the chat. Foo: Hello! Bar: How may I help you?the number of words is 6, not 8.
avg_msg_lines
Average number of characters in a single chat. Like in
avg_msg_words, the username prefix in message lines and non-message lines are excluded.
Department reports
Operator reports
FUNCTIONS
gen_phplive_reports(%args) -> any
Arguments ('*' denotes required arguments):
dbh* => obj
month* => int
year* => int
Return value:
(any)parse_phplive_transcript($transcript) -> any
The plain column in p_transcripts table stores the actual chat transcript. Entities characters like < and > are HTML-entities-escaped (becoming < and >). Multiple lines are squished together into a single line. No timestamp is recorded for each message.
Arguments ('*' denotes required arguments):
transcript* => str
Return value:
(any)HOMEPAGE
Please visit the project's homepage at https://metacpan.org/release/PHPLive-Report.
SOURCE
Source repository is at https://github.com/sharyanto/perl-PHPLive-Report.
BUGS
Please report any bugs or feature requests on the bugtracker website https://rt.cpan.org/Public/Dist/Display.html?Name=PHPLive-Report
When submitting a bug or request, please include a test-file or a patch to an existing test-file that illustrates the bug or desired feature.
AUTHOR
Steven Haryanto <stevenharyanto@gmail.com>
COPYRIGHT AND LICENSE
This software is copyright (c) 2014 by Steven Haryanto.
This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.