NAME
RT::Extension::CommandByMail - Change metadata of ticket via email
SYNOPSIS
Status: stalled
Subject: change subject
AddAdminCc: boss@example.com
AddCc: dev1@example.com
AddCc: dev2@example.com
Here goes comment/replyDESCRIPTION
This extension allows you to manage tickets via email interface. You put commands into beginning of a mail and extension applies them. See the list of commands in the RT::Interface::Email::Filter::TakeAction docs.
CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines.
SECURITY
This extension has no extended auth system, so all security issues that applies to the RT in general also applies to the extension.
INSTALLATION AND CONFIGURATION
Read INSTALL. Note that you must patch RT to use this extension, so read the file.
$CommandByMailGroup
You may set a $CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail.
CAVEATS
This extension is incompatible with UnsafeEmailCommands RT option.
AUTHOR
Jesse Vincent <jesse@bestpractical.com> Ruslan U. Zakirov <ruz@bestpractical.com> Kevin Falcone <falcone@bestpractical.com> Shawn Moore <sartak@bestpractical.com>
LICENCE AND COPYRIGHT
Copyright (c) 2006-2008, Best Practical Solutions, LLC. All rights reserved.
This module is free software; you can redistribute it and/or modify it under the same terms as Perl itself. See perlartistic.