NAME

RT::Extension::CustomizeContentType - Customize Attachments' ContentType

INSTALLATION

To install this module, run the following commands:

perl Makefile.PL
make
make install

add RT::Extension::CustomizeContentType to @Plugins in RT's etc/RT_SiteConfig.pm:

Set( @Plugins, qw(... RT::Extension::CustomizeContentType) );
Set(
    %ContentTypes,
    (
        't'    => 'text/x-perl-script',
        'psgi' => 'text/x-perl-script',
    )
);

EXAMPLE CONFIGURATIONS

Microsoft Office

Older versions of IE often upload newer Microsoft Office documents with the generic application/octet-stream MIME type instead of something more appropriate. This causes RT to offer the file for download using the generic content type, which confuses users and doesn't launch Office for them. You can fix that by installing this extension and using the configuration below:

Set(%ContentTypes,
    'docm' => 'application/vnd.ms-word.document.macroEnabled.12',
    'docx' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
    'dotm' => 'application/vnd.ms-word.template.macroEnabled.12',
    'dotx' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.template',
    'potm' => 'application/vnd.ms-powerpoint.template.macroEnabled.12',
    'potx' => 'application/vnd.openxmlformats-officedocument.presentationml.template',
    'ppam' => 'application/vnd.ms-powerpoint.addin.macroEnabled.12',
    'ppsm' => 'application/vnd.ms-powerpoint.slideshow.macroEnabled.12',
    'ppsx' => 'application/vnd.openxmlformats-officedocument.presentationml.slideshow',
    'pptm' => 'application/vnd.ms-powerpoint.presentation.macroEnabled.12',
    'pptx' => 'application/vnd.openxmlformats-officedocument.presentationml.presentation',
    'xlam' => 'application/vnd.ms-excel.addin.macroEnabled.12',
    'xlsb' => 'application/vnd.ms-excel.sheet.binary.macroEnabled.12',
    'xlsm' => 'application/vnd.ms-excel.sheet.macroEnabled.12',
    'xlsx' => 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
    'xltm' => 'application/vnd.ms-excel.template.macroEnabled.12',
    'xltx' => 'application/vnd.openxmlformats-officedocument.spreadsheetml.template',
);

Config contributed by Nathan March.

AUTHOR

sunnavy, <sunnavy at bestpractical.com>

Thomas Sibley <trs@bestpractical.com>

LICENSE AND COPYRIGHT

Copyright 2012 Best Practical Solutions, LLC.

This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself.