NAME

RT-Extension-QuoteSelection - Quotes selected text, if any, when replying/commenting to tickets

WHAT'S THIS DO?

Highlight a snippet of text on the ticket display page and click a Reply or Comment link. Voilà! Your highlighted text (and only your highlighted text) is quoted in the message box.

Both the per-transaction Reply/Comment links and the Reply/Comment links under the Actions menu will use the selected text, if any.

CAVEATS

User signatures aren't inserted when highlighted text is quoted.

The per-transaction Reply/Comment links will consider your update a response to the transaction even if you quote from an entirely different transaction. This doesn't matter to most people, and only affects email threading.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Set(@Plugins, qw(RT::Extension::QuoteSelection));

or add RT::Extension::QuoteSelection to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Thomas Sibley <trs@bestpractical.com>

BUGS

All bugs should be reported via mail to bug-RT-Extension-QuoteSelection@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2012 by Best Practical Solutions

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991