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RT-Extension-SLA-0.06
River stage zero No dependents

Changes for version 0.06 - 2012-06-29

  • UPGRADING: There are database changes to make, please see the README.
  • IgnoreOnStatuses agreement modifier

Changes for version 0.05_02 - 2012-06-27

  • Make sure timezone change is seen by system functions
  • CalculateTime: Optionally accept a provided Agreement

Changes for version 0.05_01 - 2012-06-27

  • Per-queue timezone support

Modules

RT::Action::SLA
base class for all actions in the extension
RT::Action::SLA_SetDefault
set default SLA value
RT::Action::SLA_SetStarts
set starts date field of a ticket according to SLA
RT::Condition::SLA_RequireDueSet
checks if Due date require update
RT::Condition::SLA_RequireStartsSet
checks if Starts date is not set
RT::Extension::SLA
Service Level Agreements for RT
RT::Extension::QueueSLA
default SLA for Queue

Provides

RT::Action::SLA_SetDue
in lib/RT/Action/SLA_SetDue.pm
RT::Condition::SLA
in lib/RT/Condition/SLA.pm
RT::Condition::SLA_RequireDefault
in lib/RT/Condition/SLA_RequireDefault.pm
RT::Extension::SLA::Test
in lib/RT/Extension/SLA/Test.pm
RT::Queue
in lib/RT/Queue_SLA.pm

Other files